Return and Refund Policy

Effective Date: January 9, 2026
Last Updated: January 9, 2026

1. Scope and Intent

This Return & Refund Policy applies to all purchases made through the One Stop Recreation website located at www.onestoprecreation.com (the “Website”).

By placing an order on our Website, you agree to the terms outlined in this Policy.

2. Contact Information

For questions regarding returns, refunds, or exchanges, please contact our Customer Service team:

One Stop Recreation
📧 Email: support@onestoprecreation.com
📞 Phone: 1-866-346-9446
🕒 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

3. Return Eligibility

We currently sell and ship within the United States only.

Customers may request a return within 30 days of receiving their order, subject to the conditions outlined below.

3.1 Conditions for Return

To be eligible for a return, items must:

Be unused, unworn, and undamaged
Be returned in original packaging, with all tags, labels, accessories, and manuals included
Include proof of purchase (order number or receipt)

Returns that do not meet these conditions may be denied or subject to a partial refund.

4. Return Process

4.1 Initiating a Return

To initiate a return:

Contact us at support@onestoprecreation.com or call 1-866-346-9446 within 30 days of delivery
Provide your order number and reason for return

If your return request is approved, we will send you detailed return instructions. A Return Merchandise Authorization (RMA) may be required.

4.2 Preparing Your Return

Securely package the item in its original packaging
Include all accessories, manuals, and promotional items
Follow the return instructions provided in our approval email

4.3 Shipping the Return

Use a trackable shipping method
Ship the return within 7 days of receiving return approval

We are not responsible for returns lost in transit without tracking.

5. Return Shipping Costs

Change-of-mind returns: The customer is responsible for return shipping costs
Defective, damaged, or incorrect items: Return shipping is covered by One Stop Recreation

Shipping costs are non-refundable unless the return is due to our error.

6. Specific Return & Refund Conditions

6.1 Change-of-Mind Returns

Must be requested within 30 days of delivery
Items must meet all return eligibility requirements
A 20% restocking fee will be deducted from the refund
Refunds are issued to the original payment method

6.2 Defective or Damaged Goods

Must be reported within 7 days of delivery
Photos or videos documenting the issue are required

Resolution:
We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

Notify us immediately upon receipt

Resolution:
We will arrange return shipping at no cost and ensure the correct item is sent or issue a full refund.

6.4 Product Never Arrived

If your order does not arrive within the estimated delivery timeframe, contact us immediately.

Resolution:
We will initiate a carrier investigation. If the package is confirmed lost, we will offer a replacement or full refund.

6.5 Order Cancellation

Before shipment: Orders may be canceled within 24 hours of placement for a full refund
After shipment: Orders must follow the standard return process after delivery

7. Non-Returnable Items

The following items are non-returnable and non-refundable:

Gift cards
Downloadable or digital products
Items marked “Final Sale”
Products that show signs of use, damage, or alteration not caused by us

8. Refunds

8.1 Refund Conditions

Refunds are issued only after the returned item is received and inspected.

You will be notified by email regarding approval or rejection of your refund.

8.2 Refund Processing

Method: Original payment method
Processing Time: 5–7 business days after approval
Bank or card issuer processing times may vary

8.3 Partial Refunds

Partial refunds may be issued if:

Items are returned in non-original condition
Parts or accessories are missing
Returns are received outside the approved return window

9. Exchanges

We replace items only if they are:

Defective
Damaged
Incorrectly shipped

To request an exchange, contact support@onestoprecreation.com.
Exchange shipping costs are covered by One Stop Recreation when applicable.

10. Timelines Summary

Return request window: 30 days from delivery
Return shipment after approval: Within 7 days
Refund processing: 5–7 business days after inspection

11. Legal Rights

This Policy does not affect any statutory consumer rights you may have under applicable U.S. or state law.

12. Questions & Support

For additional information:

Visit our FAQ Page
Contact our Customer Service team

📧 support@onestoprecreation.com
📞 1-866-346-9446

By completing a purchase on our Website, you acknowledge that you have read and agree to this Return & Refund Policy.