Shipping Policy

Effective Date: January 9, 2026
Last Updated: January 9, 2026

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1. Introduction

At One Stop Recreation (“we,” “us,” or “our”), we strive to provide a seamless, reliable, and transparent shipping experience. This Shipping Policy explains how and when orders placed on www.onestoprecreation.com are processed, shipped, and delivered.

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2. Shipping Destinations

Where We Ship

We currently ship to the following destination:

• United States

Future Expansion

We are actively working to expand our shipping destinations. Please check this page periodically for updates.

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3. Shipping Costs

Domestic Shipping (United States)

• Standard Shipping: Free shipping on all standard domestic orders

No Hidden Fees

All applicable shipping costs (if any) are clearly displayed at checkout. There are no hidden handling or processing fees.

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4. Order Processing Time

• Processing Time: Orders are processed within 1–2 business days, Monday through Friday, excluding holidays

• Order Cut-Off Time: Orders placed before 5:00 PM EST begin processing the same business day

• Weekend & Holiday Orders: Orders placed on weekends or holidays are processed the next business day

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5. Estimated Delivery Time

Domestic Shipping (United States)

• Standard Shipping: Approximately 3–5 business days after shipment

Important Notes

Delivery times are estimates and may vary due to factors outside our control, including weather conditions, carrier delays, or high shipping volumes.

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6. Shipping Methods & Carriers

Trusted Carriers

We partner with reputable carriers to ensure safe and reliable delivery, including:

• Standard Carriers: USPS, UPS, FedEx

• LTL Freight (Large Items): FedEx Freight, Old Dominion, XPO Logistics

Tracking & Insurance

• All orders include shipment tracking, provided via email once shipped

• Shipments are insured against loss or damage during transit

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7. Order Tracking

Once your order ships, you will receive an email containing:

• Tracking number

• Carrier name

• Direct tracking link

You may also track your order through the carrier’s website using the provided tracking number.

If you need assistance, contact us at support@onestoprecreation.com.

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8. Delivery Issues

8.1 Delayed or Lost Packages

• If your order is delayed beyond the estimated delivery timeframe, please contact us

• If tracking shows “delivered” but you have not received your package:

  • Verify the shipping address

  • Check with neighbors or building management

  • Contact us for assistance

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8.2 Damaged Packages

If your order arrives damaged:

1. Take clear photos of the damaged packaging and item(s)

2. Contact us within 7 days of delivery at support@onestoprecreation.com

Resolution:
We will arrange a replacement or refund as appropriate.

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9. Missing Items

If an item is missing from your order:

• Contact us within 7 days of delivery

• Provide your order number and details of the missing item

Resolution:
We will investigate promptly and send the missing item or issue a refund if necessary.

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10. Returns & Refunds (Shipping-Related)

• Return Window: Returns are accepted within 30 days of delivery

• Return Conditions: Items must be unused, undamaged, and in original packaging

Return Shipping Costs

• Change-of-mind returns: Customer is responsible for return shipping

• Defective, damaged, or incorrect items: Return shipping is covered by One Stop Recreation

Refunds

• Refunds are processed within 5–7 business days after the returned item is received and inspected

• Refunds are issued to the original payment method

For full details, please review our Return & Refund Policy.

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11. Incorrect Address

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Returned Packages

If an order is returned due to an incorrect or incomplete address:

• We will contact you to arrange reshipment

• Additional shipping charges may apply

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12. Contact Information

For shipping-related questions or concerns, please contact us:

One Stop Recreation
📧 Email: support@onestoprecreation.com
📞 Phone: 1-866-346-9446

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST

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13. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes take effect immediately upon posting to our Website. We encourage you to review this policy periodically.

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Thank you for shopping with One Stop Recreation.
We appreciate your business and are committed to delivering exceptional service.